1. A bottle of cleaning/purge solution was included with the ink. When would I use it and how is it used?
Ans: There is a syringe with a flexible tube included in the package. This syringe is to be used to inject ink
directly into the print head ( the cone part that is inside the cartridge carriage ) Use no more than 1 ml at a
time. The cleaning fluid can also be used to fill the second set of cartridges to make your own cleaning
cartridges. Use 50/50 mix of ink and cleaning fluid. Details on how to clean print head is posted at :
2. The guidelines I found on your website regarding how to refill the cartridges suggest that the cartridge
should not be removed when refilling. How can I tell when the cartridge is full since I can’t see the ink level from
the side or from the top?
Ans: Attach the blunt needle to the syringe to fill the cartridge very slowly from the refill port. It takes about 10
ml to fill the cartridge each time unless the cartridge is allowed to go empty. Inject ink slowly to avoid ink spill.
Have a tissue paper handy to wipe off excess.
3. How do the chips reset themselves or what must I do to reset them after the cartridges have been refilled?
Ans: The 1400 chip should auto reset. But it is recommended to refill promptly when the low ink warning is
observed. After refilling the cartridge at this time, the press of the ink button will trigger the software ink level
reset. This means each time the cartridge is refilled, the software ink level is brought back to full. By doing
this, the cartridge will not run dry. Dry ink will clog the print head. Keeping ink in the cartridge will keep the
print head moist, reducing the chance of print head clog. Caution: It is very important to keep some ink in the
cartridge because if the cartridge run dry, it will take some work to get rid of all the air bubbles from the
4. You have provided me two sets of full cartridges with my purchase. What is the best strategy for using
them? Is it better to rotate the use of the two sets, replacing an empty one with a full one, or should I hold a set
in reserve and just refill the cartridges in the printer as they become empty?
Ans: If you have received two sets of full cartridges, refill the cartridge when the first one run low. Or swap our
the whole set. This will make sure the chip works together as a set ( Caution: if the chips have different
version numbers, they will not work. Using different version chips together could render the chips useless. If
you received the cartridges in a set, use the set together for the least trouble. )
5. About how many times can a cartridge be reused/refilled before it becomes unusable?
Ans: These cartridges should last at least a year without the need for replacement. Just avoid getting dust or
dirt in the cartridge, they should last up to two years.
6. Am I able to order individual bottles of replacement ink, or do I have to order a complete set of six
bottles? Where would I find pricing?
Ans. Individual bottles will be available. I will be updating my website to make it easier to fine the ink refill. If
you have trouble finding what you need, just email me or send me a Skype message for assistance.